Air India Warns of Delays as Third-Party System Glitch Disrupts Check-In Across Airports
Air India on Tuesday issued a nationwide travel advisory after a disruption in a third-party system used for check-in operations triggered widespread delays across multiple airports and airlines.
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| Image Source: Aviationbrk |
In a post on X, Air India confirmed that the disruption had affected "check-in systems at various airports," impacting its own flights along with those of other carriers.
The advisory stressed that while system recovery was underway, delays could persist until full restoration. The airline added that airport teams were working "diligently" to assist passengers and minimise inconvenience.
The glitch underscores the vulnerabilities in aviation infrastructure reliant on outsourced operational technologies.
Airlines around the world commonly depend on third-party platforms for check-in and baggage handling, making them susceptible to cascading delays when such systems falter.
This latest disruption follows closely on the heels of a major technical failure at Delhi Airport’s Air Traffic Control earlier this month. On November 7, a software snag in the Aeronautical Message Switching System (AMSS) brought flight movements to a crawl, delaying over 150 departures by 9 a.m. and raising concerns over terminal congestion.
At the time, Delhi International Airport Ltd (DIAL) had advised passengers to stay in touch with airlines for updates, as ATC teams manually processed flight plans in the absence of automated support.
Airlines such as IndiGo, SpiceJet, and Air India reported prolonged ground delays and advised travellers to monitor real-time schedules.