How Digital India Changed Service Delivery
The Digital India initiative, launched in 2015, has over a decade transformed the infrastructure through which Indian citizens interact with government services. At its core is the "India Stack" — a layered architecture of digital public infrastructure built on three foundations: Aadhaar (the world's largest biometric identity system, with over 142 crore IDs issued as of April 2025), the Unified Payments Interface (UPI, which processed 16.58 billion financial transactions in a single month in October 2024), and a series of application layers including DigiLocker (digital document storage for over 53.92 crore users as of June 2025), UMANG (unified mobile government services app with 8.34 crore registrations offering 2,300 services in 23 languages), and the Government e-Marketplace (GeM, for public procurement). The Direct Benefit Transfer (DBT) system — which uses Aadhaar-linked bank accounts to deliver welfare payments directly to beneficiaries, cutting out intermediaries...